Knowledgebase

 Can I get a printed version of my invoice?

To print an Invoice, please log on to your Client Area > Click on Billing > My Invoices...

 Can you send me an SMS reminder about my bill?

Yes of course! Please log on to your Client Area > click on Edit Account Details > tick the...

 How can I change the billing period of my renewal to 3yr/5yr/10yr?

If you open a ticket for Billing via your client area to request the change of Billing Period,...

 How do I add a new credit card to my account?

It is possible to add a credit/debit card to your LetsHost account and set it up for automatic...

 How do I change my password for billing ?

Please log on to your Client Area, click on the "Update your Details" button under "Account...

 How do I change my payment method for recurring invoices?

Once logged on to your client area, click on Billing - My Invoices - View Invoice. In the top...

 How do I change the email address for my account?

To change the email address on file for your account you will first need to login to your...

 How do I move the billing of an account, domain or hosting to someone else?

Please open a ticket in Billing to request the transfer of a domain to another account.  We will...

 How do I set up an account?

To set up an account with LetsHost, you simply need to place an order. When your order is...

 How will I receive my invoices?

All correspondence is done via email with LetsHost. Please make sure the email address on your...

 I cannot contact the account holder, how do I proceed as I need access?

Please contact our billing team by Open a Ticket at billing@letshost.ie explaining the situation...

 I have received an email/letter from a 3rd party offering to renew or transfer my domain.

This is more than likely SPAM. You can discard these emails. If you are still concerned, please...

 I wish to gain access to my Hosting account, but I am not the Account Holder, how do I proceed?

For security reasons, we would require authorisation from the Registered email address on file to...

 I've Lost Access To My LetsHost Account - What Can I Do?

To manage your LetsHost account, this can be done via your LetsHost Client Area.The email address...

 My account is in credit. How can I apply this to my orders?

Please open a ticket in Billing and our Billing team will be able to assist you further with the...

 Proforma Invoices

Based on feedback received from our customers, LetsHost will be introducing Proforma Invoices and...

 What are your support hours for billing queries?

Accounts/Billing support is provided via phone and by ticket/email. You can call our Billing...